Please, wait...

Bakeries Section Select a bakery
Login 0

My bakery

Wednesday : 7:00 - 18:00

Français

FAQ

OUR PRODUCTS

Where can I find your products?

You can buy our products at any of our 23 bakeries in Quebec or the one in Ottawa.

 

You can also order most products from our website.

 

Many Première Moisson brand products are also sold in stores in Quebec and Ontario, mainly in Metro grocery stores.

Do you offer gluten-free products?

Our Alternative line is ideal for people who have a gluten sensitivity. It includes breads, viennoiseries and pastries. However, this product line can still contain trace amounts of gluten since they are made at the same facilities as our regular products. Since wheat flour is difficult to contain, it is possible that these products contain traces, despite all our precautions. As a result, the Alternative products are not certified gluten-free. You can find these products easily thanks to the blue seal.

What do you do with products left over at the end of the day?

All our unsold products are either transformed (e.g. croutons, bread crumbs) or donated to an organization that redistributes them to others.

Where do I find cooking instructions and other information for your products?

Our website has all the information about our products, including cooking instructions where applicable, ingredient lists and nutrition information. Just type the product name in the search bar and click on the picture of the product, and all the information on that product will be displayed.

ORDERS

Can I reschedule my order for earlier or later pick-up/delivery?

Your request must be done at least 24 hours in advance, and you must contact the bakery by telephone to do so.

Can I change or cancel an order?

You can change or cancel an order with 24 hours’ notice (48 hours for catering orders). To do so, you must contact the bakery by telephone.

 

If the order was paid in advance, you will be reimbursed (note that 7 to 10 days are needed for a credit card refund).

Do you accept special orders?

Because all our bakeries are artisanal, you can always contact the team at your nearest Première Moisson bakery for a special order.

What is your policy on exchanges and refunds?

For exchanges or refunds, please contact the bakery where you purchased the item.

 

Click here to see the directory of bakeries and their contact info.

How long in advance do I have to place my order?

It’s never too early to place your order, but there are minimum order preparation times of 2, 24 or 48 hours depending on the product(s) selected. You’ll find these order times listed with the products in the catering section of our website.

 

Can I get a quote?

Yes. Simply phone your bakery to ask for a quote for the order you want to place.

How do I get the receipt for my online order?

To get a copy of your receipt, phone the bakery you selected when you placed your online order.

WEBSITE

Can I buy a gift card from your website?

Unfortunately, no. Our gift cards are only available in our stores. However, if it is difficult for you to get to your favourite bakery, you can phone them to buy a gift card. They can send it to you or set it aside for someone to pick up for you.

Do you deliver?

Some of our bakeries offer a delivery service for their area. When you enter your postal code during the online transaction, you will see if delivery is available in your area. If delivery does not appear as an option, it’s because your postal code is not in an area where delivery is offered or because the selected bakery does not offer delivery. You can also call the bakery nearest you to see if they offer delivery.

 

See our Purchasing and Delivery Policy for more details.

Can I pay with a gift card on your website?

Unfortunately, no. For the time being, Première Moisson gift cards can only be used in our bakeries.

Spring 2023 – metro&moi will become moi and will be offered at Première Moisson

Following the media announcements regarding the Metro Inc. rewards program (metro&moi), here are the answers to your questions:>

I am not a member of the metro&moi program: How can I take advantage of the moi program at Première Moisson?

In the spring of 2023, you will be able to join the moi program online to accumulate points and redeem them at Première Moisson as well as at other participating stores and branches.

When will I be able to use my metro&moi card at Première Moisson?

Starting in the spring of 2023, the metro&moi program will change its name, and will offer an enhancement to the many advantages already offered. Bigger and more customized, it will also be more generous for consumers because it will offer additional ways to accumulate points. The program is currently offered in Metro stores in Quebec and will be deployed, starting in the spring of 2023, in more than 700 stores of the large METRO Inc. family, namely the Première Moisson, Metro and Super C banners in Quebec as well as all branches of the Jean Coutu network in Quebec, Ontario and New Brunswick.

How can I be kept informed with the latest news regarding the moi rewards program launch?

To stay up to date with important information regarding the launch of the moi program, subscribe to the newsletter at premieremoisson.com

If I am already a member of the metro&moi program, what should I do to take advantage of the additional benefits offered in the spring of 2023?

There is nothing to do. You will continue to be a member of the rewards program. This is the metro&moi program that is evolving to offer additional benefits to members. 

Will I be able to use my metro&moi reward cheques at Première Moisson?

Only Metro and Metro Plus stores accept reward cheques issued under the metro&moi program.

CAREERS

Do you hire foreign workers?

Yes. Every application is considered individually.

VARIOUS

Who do I contact to place a bulk order of Première Moisson products?

Please contact our team responsible for this type of order: infoventes@pmoisson.com.

Who do I contact about a sponsorship request?

All sponsorship requests must be sent to info@pmoisson.com.

How do I contact customer service?

You can reach our Customer Experience team by filling out the form in the Contact Us section of our website or by calling 1-844-463-6760.