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Saturday : 7:00 - 18:00

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FAQ

PANDEMIC HEALTH MEASURES

Is it required to wear a mask?

Yes. Wearing a mask is compulsory when moving around in our bakeries.

 

You may remove your mask once seated at your table in the dining room or on the terrasse of one of our bakeries.

What health measures have you implemented?

We have adopted the following measures to fight the spread of the coronavirus. They meet all government requirements.

 

MAXIMUM NUMBER OF PEOPLE AUTHORIZED INSIDE THE BAKERY:

 

Please note that there is now a maximum number of people allowed inside. This number is based on the total area of the bakery and so may differ from one location to the other.

 

FOR EVERYONE’S SAFETY WE ARE NO LONGER OFFERING THESE SERVICES:

 

  • Filling reusable coffee cups
  • Self-serve unwrapped products, filter coffee and water pitchers
  • Product sampling

 

OUR STAFF MUST FOLLOW THESE INSTRUCTIONS DURING WORKING HOURS:

 

  • Very frequent hand washing
  • Wear a mask
  • Use of serving tongs to avoid direct contact with products and use of gloves when possible
  • Regular cleaning of door handles, washrooms, payment areas and other high-traffic places

 

*Please keep a 2 metres distance from others when waiting in line or standing in front of the counter. Also, please give preference to payment with a debit or credit card for a contact-free transaction and to avoid handling cash.

OUR PRODUCTS

Where can I find your products?

You can buy our products at any of our 23 bakeries in Quebec or the one in Ottawa.

 

You can also order most products from our website.

 

Many Première Moisson brand products are also sold in stores in Quebec and Ontario, mainly in Metro grocery stores.

Do you offer gluten-free products?

Our Alternative line is ideal for people who have a gluten sensitivity. It includes breads, viennoiseries and pastries. However, this product line can still contain trace amounts of gluten since they are made at the same facilities as our regular products. Since wheat flour is difficult to contain, it is possible that these products contain traces, despite all our precautions. As a result, the Alternative products are not certified gluten-free. You can find these products easily thanks to the blue seal.

What do you do with products left over at the end of the day?

All our unsold products are either transformed (e.g. croutons, bread crumbs) or donated to an organization that redistributes them to others.

Where do I find cooking instructions and other information for your products?

Our website has all the information about our products, including cooking instructions where applicable, ingredient lists and nutrition information. Just type the product name in the search bar and click on the picture of the product, and all the information on that product will be displayed.

ORDERS

Do you accept special orders?

Because all our bakeries are artisanal, you can always contact the team at your nearest Première Moisson bakery for a special order.

What is your policy on exchanges and refunds?

For exchanges or refunds, please contact the bakery where you purchased the item.

 

Click here to see the directory of bakeries and their contact info.

How long in advance do I have to place my order?

It’s never too early to place your order, but there are minimum order preparation times of 2, 24 or 48 hours depending on the product(s) selected. You’ll find these order times listed with the products in the catering section of our website.

 

Can I get a quote?

Yes. Simply phone your bakery to ask for a quote for the order you want to place.

How do I get the receipt for my online order?

To get a copy of your receipt, phone the bakery you selected when you placed your online order.

Can I reschedule my order for earlier or later pick-up/delivery?

Your request must be done at least 24 hours in advance, and you must contact the bakery by telephone to do so.

Can I change or cancel an order?

You can change or cancel an order with 24 hours’ notice (48 hours for catering orders). To do so, you must contact the bakery by telephone.

 

If the order was paid in advance, you will be reimbursed (note that 7 to 10 days are needed for a credit card refund).

WEBSITE

Can I buy a gift card from your website?

Unfortunately, no. Our gift cards are only available in our stores. However, if it is difficult for you to get to your favourite bakery, you can phone them to buy a gift card. They can send it to you or set it aside for someone to pick up for you.

Do you deliver?

Some of our bakeries offer a delivery service for their area. When you enter your postal code during the online transaction, you will see if delivery is available in your area. If delivery does not appear as an option, it’s because your postal code is not in an area where delivery is offered or because the selected bakery does not offer delivery. You can also call the bakery nearest you to see if they offer delivery.

 

See our Purchasing and Delivery Policy for more details.

Can I pay with a gift card on your website?

Unfortunately, no. For the time being, Première Moisson gift cards can only be used in our bakeries.

CAREERS

Do you hire foreign workers?

Yes. Every application is considered individually.

VARIOUS

Who do I contact to place a bulk order of Première Moisson products?

Please contact our team responsible for this type of order: infoventes@pmoisson.com.

Who do I contact about a sponsorship request?

All sponsorship requests must be sent to info@pmoisson.com.

How do I contact customer service?

You can reach our Customer Experience team by filling out the form in the Contact Us section of our website or by calling 1-844-463-6760.